+86 133 8341 3971
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+86 133 8341 3971
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at info@42312.com for additional help.
All quotations from the 42312 Mall do not include logistics fees. Our warehouses are located in Hungary and Poland, and logistics fees vary by country. All our quotations are tax-inclusive.
If you haven’t received your package within the standard delivery times, please follow the steps below.
Check the status of your order with the tracking number first,
Contact our customer service immediately for assistance.
Please contact us without any hesitation. It would be appreciated if that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.
We accept returns if the scooters have gone faulty due to defects in materials/workmanship within 7 days from the date of delivery.
We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).
The actual range depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.
220lbs or below would be the best-case scenario for riding. A heavy loaded eboard will lessen your range and average speed. You could take it into consideration.
Hi, generally, the charge and discharge cycle of a lithium-ion battery will officially end when it can reach 500 times. In terms of the most common use of electric scooters, we may charge once every 3 days on average, about 120 to 125 times a year, based on this frequency, if you have good maintenance, the battery of the electric scooter The life span is really long!
KUKIRIN Scooter does use some waterproof materials to prevent daily splash, but we do not recommend riding on a rainy day for any safety risk. A greater priority to KUKIRIN is safe use of our boards. After all, it’s an electric scooter.
KUKIRIN provides a reliable warranty that is processed in the most hassle-free way possible,we built an after sales service center in Hungary in case there are any warranty problems.
Safety first, you should wear a helmet while start riding it and be ware of the local weather, then watch for the hazards on the road, never forget to lock up your scooter after a ride.
No, however we do not recommend charging the scooter for longer than a maximum 24 hours.
Yes. The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.
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